Toilets:
Most toilet blockage can be unstopped with the use of a plunger. Try using the plunger first before you call us. Blockage after the first few weeks is usually not an installation problem but something that has been dropped down the toilet. If the problem persists, please call us for immediate attention. If your toilet runs, it may have debris in the flush valve and may need adjustment.
Shower Heads:
It is not uncommon for showerheads to drip for a few seconds after you have taken a shower. It is just water that is still trapped in the showerhead and will slowly drip out. If the showerhead drips continually, then we need to come and look at it.
Tubs Draining Slow:
If tubs are draining slowly when you first move in, we need to come and have a look. Sometimes paint and tile grout get washed down and cause a blockage. This is easily fixed. If you have been in the house and are getting close to your 1-year warranty and your tub is draining slowly, it is not a warranty item. This slow drainage is caused by hair caught in the drain. To remove this, put your drain in the closed position and turn clockwise. This will allow you to take off the stopper and to get to the drain where the debris is.
Disposals:
If your disposal gets jammed, you need to use the wrench that is taped to the bottom of the disposal. Make sure the disposal is turned off and clean out any debris that may have gotten down in the disposal. Use the wrench if needed to make the blades spin. You may need to push the red Reset button on the bottom of the disposal after you have cleared everything out.
Leaks:
Please be sure to turn off all water supplies anywhere you have discovered a leak. All plumbing fixtures have "stops" underneath that can be turned off. Toilets can be turned off at the wall. Call us to schedule an appointment for a repair. If you have water that is leaking anywhere else and there is not a shut off, you can turn the water off to your house. The cutoff is in a round water box with a green lid, usually in the front of your house in the flowerbeds. If you have a well, you will need to turn the water off at your well. If you have a serious leak, it is your responsibility to turn the water off to keep from causing further damage.
Sewer Blockage:
If you have a blockage during the first few weeks of moving into your house, there may be some kind of construction debris that has gotten down in your sewer. A lot of times it is paper towels and clean up rags that have been flushed down the toilet. You can open the cleanouts in your front yard. If the blockage is inside the house, there will be nothing down in the pipes below the cleanouts. If wastewater comes out of the cleanouts when you pull the caps off, then the blockage is between the cleanouts and your sewer tap out by the street. Pulling off the caps of the cleanout immediately will help let the waste drain and not keep backing up in your house. If you have blockage that occurs after the first 2-3 months, it is usually not related to the installation of the plumbing system.
Hose Bibs:
It is very important that you maintain your hose bibs in cold weather. Hose bibs are the faucets that are on the outside of your house that you connect your water hoses to. Do not leave any hoses connected to your hose bibs during the winter. Be sure to cover your hose bibs during the winter months to help protect them from freezing. If you do not take the protective measures, you can allow your hose bibs to freeze and split. You will not notice this until the next time you use the faucet and you will have water leaking inside your walls. It may show up in the brick or inside your house. It is the homeowner's responsibility to make sure these hose bibs are protected from freezing temperatures.
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